Zetron ACOM Command & Control System

The ACOM Command & Control System is Zetron’s most comprehensive mission-critical IP-based dispatch console solution. Operating on a Linux-based commercial hardware platform, ACOM delivers the redundancy, reliability, rich features, intuitive operation, and flexible configuration that have consistently put Zetron’s ACOM solutions at the forefront of integrated dispatching technology. ACOM provides unsurpassed performance and 24/7 operation, whether the dispatching environment is a public safety agency, a major transportation hub, or a large utility. In addition, ACOM can be deployed to support a few console positions or hundreds; fixed, distributed, or mobile operations; disaster recovery; or sharing across agencies.

ACOM Dispatch Console

ACOM provides the interface dispatchers use to interact with the system. Each console consists of a Windows-based client running the ACOM dispatch application software. The ACOM dispatch software is able to operate in either full-featured or mobile mode. Mobile mode is ideal for mobile command or temporary dispatch operations. To operate in mobile mode, the console requires only an IP-connected laptop or tablet PC and a headset. It includes audio routing to a single headset or built-in microphone and speakers and provides all the functional console features ACOM has to offer. Mobile mode can operate over local Wi-Fi or high-speed LTE networks. For more traditional dispatching, the console provides the full suite of audio-routing capabilities and console audio peripherals using a USB-connected Media Dock. The console can use the default audio routing, or it can be configured with a custom audio routing script to suit the particular needs of the control room environment. Login capabilities range from basic-user screen start-up to full, authenticated login control linked to an organization’s active directory database. They also allow a user to log into different systems based on the user’s login profile. Configurations can be assigned to operators automatically, based on their login profile, or they can be modified “on the fly,” as circumstances warrant and permissions allow. Supervisors can use network-management resources to create, activate, and publish configurations.





  • Scales from a few consoles to hundreds.
  • Supports centralized, distributed, and mobile-based dispatching.
  • Delivers high-bandwidth efficiency in an end-to-end IP-based system.
  • Utilizes local or geographical redundant architecture.
  • Includes an intuitive, feature-rich, highly customizable graphical user interface (GUI).
  • Provides system-wide call-management capabilities and call-management reporting.
  • Includes profile-based login.
  • Interoperates with legacy, modern, and emerging radio and telephone technologies.
  • Provides sophisticated telephony capabilities.
  • Supports a variety of open-standards interfaces including P25 (CSSI, DFSI) and DMR.
  • Can interface with TETRA systems, or to TETRA PEI-connected donor radios.
  • Capable of AES and DES encryption (including FIPS 140-2, Key Management, and Key Fill Device support).
  • Includes web-based configuration tools.
  • Includes script-based audio routing algorithms.
  • Supports Simple Network Management Protocol (SNMP) for real-time alarm reporting.
  • Includes SIP-based voice recording with metadata.
  • Interfaces with third-party applications such as CAD and AVL for call setup and location services.