Frequentis ICCS 3020

 Communication platform for emergency services

 ICCS 3020 (Integrated Communication and Control System) stands for secure and reliable voice communication in control centers. The ICCS 3020 efficiently connects telephony and radio functions with all associated data services, such as location data. The ergonomic and efficient operation makes it easy for users to concentrate on their tasks.

 Key features Voice communication: Telephony functionsICCS 3020 provides emergency call taking and handling, as well as processing and transmission of emergency call data, taking applicable directives into account. Voice communication: Radio connectionsConnection of analog and digital radio systems. The line station interface to the digital radio network is via the digital radio gateway. The ICCS 3020 also allows connection with digital radio terminals via the PEI interface for the use of voice and data services via the air interface. Integration and interfacesThe ICCS 3020 contains open, manufacturer-independent interfaces for the integration of voice recording and computer-aided dispatch systems from a wide range of manufacturers. Networking of several ICCS 3020 systemsICCS 3020 systems use common network infrastructures and can therefore be flexibly interlinked. The type of networking is adapted to the organizational framework, such as cooperative control centers, fall-back centers, partner centers, and nationwide distributed control centers.



 ICCS 3020 at a glance

  • 65 customers worldwide
  • More than 1,000 dispatchers worldwide work with ICCS 3020
  • Continuous improvement and technical development in line with market requirements
  • Yearly release cycles


Integrated, highly-available voice communication

  • Operation of telephony, radio, and data services via an ergonomically optimized user interface without media breaks
  • Redundant execution of all system-critical components to ensure 24/7 operation and elimination of scheduled maintenance windows

Flexibility and extensibility

  • Role-based, location-independent access to system functions and connected resources (free-seating)
  • Scalability by simply adding additional elements (workstations, interfaces)
  • Support of cooperative control centers or control center networks
  • Use of standard IT systems (servers, clients, network) allows integration in data center infrastructures

Ready for the future

  • Established product for the emergency services market 
  • Defined roadmap of enhancements and features 
  • Implementation of current emergency services-specific functions and standards