Problem:
A utility company supplies electricity and natural gas to several states in the U.S. and has a facility that sits on a major river system. It transfers natural gas from cargo ships where safety and operational continuity is critical to the company, stakeholders, and the surrounding community. To be effective, their processes require synchronization of private security with local, state and federal governments as well as requisite first responders.
While this facility has their own internal trunked radio system, they needed an updated and extended communications control system that integrated radio to outbound telephone lines with the Nuclear Regulatory Commission, fire departments, emergency medical teams, US Coast Guard, local Navy base, park rangers, sheriff, county officials and the State Police.
Solution:
ACG designed and installed a compact interoperable communications system which added all LMR radios, digital and analog phone lines, integrated into a desktop touch screen system. The installation eliminated the need for the plant’s security team to carry three radios along with their cell phones. Additionally, the console operators did not need separate radios or desktop phones. The control system included a populated corporate phone book, first responder phone numbers, and speed connect buttons allowing instant access to key affiliates via phone lines or radio channels.
The return on investment is three-fold:
- Seamless emergency response: Security no longer needs to fumble with antiquated radios and search for phone numbers. In an emergency situation, a few seconds of better response could mean of lives saved and millions of dollars in resources spared.
- Reduces number of individual subscriber devices
- Improved operational efficiency
ACG’s expertise in radio and IT interoperability provided the utility company with a fully integrated and customizable system.
